Below are frequently asked questions about
our hosting services. If you are looking for answers to technical questions about
web servers or web hosting, try our support page.
Do you accept international
How do I place an order?
What methods of payment do you accept?
How does the 30-day guarantee work?
How long does it take to set up a new account?
Is it possible to host multiple domains on one account?
Can I change from one plan to another?
What kind of assistance and support does ZyLink provide?
How do I get customer service or support?
Do you offer design or programming assistance?
How do I cancel my service?
Do you place any restrictions on use or content of web
accept international orders?
Yes. ZyLink has customers
located all over the world.
I place an order?
There are 2 easy ways:You can also call us at
1-866-LINK-WEB (1-818-745-1048 if outside the US).
- The most efficient was is to go to
our online order form
What methods of payment do
We accept credit cards (Visa, Mastercard,
Discover, American Express,
and JCB), check or money order, check auto-draft, or wire
transfer. Checks, money orders, and wire transfers must be in US$, and must be for
at least $100. If you wish to pay by check for purchases of less than $100, then
you must mail or fax a voided check and we will set you up for electronic
your checking account. Also, we must receive payment before activating your
account. If you send us a certified or cashiers check, or money order drawn on a
U.S. or Canadian bank, we will activate your account the same day we receive the
check. Otherwise, there will be a slight delay (see the question below).
How long does it take to set up
a new account?
After we have received your order and processed
your payment, your account will generally be created within 24 hours,
though usually the same day. To avoid fraud, and to insure that
the set-up meets the needs of the customer, we do not automate our set
up. Each order is reviewed by a live person. For those
paying by check, we must be able to receive the funds from your check prior to activating
your account. We will cash checks immediately upon receipt, and will activate your
web site within a few days.
Is it possible to host
multiple domains on one account?
It is possible to park as many domain names as
you want on your account. All of these additional domains will point to your home
page. What we do not support is the pointing of domains to subdirectories of the
main account. However, there are various scripts available that provide seamless
redirection so that browsers can be redirected based on the domain name entered.
How does the 30-day
If you contact us within 30 days of opening your
account and choose to cancel, we will refund your payment for hosting services.
Please note that the set-up fee (if applicable) is NOT included in this
guarantee. Depending on the circumstances, we might refund some of this fee.
But this is at our sole discretion. If you included domain
registration with your order, we cannot refund the domain registration
Can I change from one plan to
Yes. There is no problem in upgrading or
downgrading an account to a different plan. We will simply pro-rate the difference
in charge for the remainder of your current term. We won't charge any additional fee
for this change. However, you cannot downgrade after 30 days into
a term. You will have to wait until renewal.
What kind of assistance and
support does ZyLink provide?
We provide complete assistance to our customers
in addressing problems or questions they might have regarding their web site. We
only ask that you read through our support site and do your best to solve any problems on
your own before contacting us. We do NOT provide assistance for basic HTML
questions, programming or script debugging, or other web development issues.
We do, however, offer design
or programming assistance for an additional charge.
How do I get customer service
The most efficient way to contact us is to go to
our contact page. This page has a form which can be filled out
quickly and then sent to our support department. You can also send a regular e-mail
note to support@ZyLink.net. Most inquiries
are responded to the same day, or within 24 hours. If you'd like, you can call us at
1-818-745-1084. We are staffed 24 hours, 7 days a week. But if you call us, we
cannot guarantee that someone will always be immediately available to take the call.
You might have to leave a message. That's why we suggest using our contact form or
Do you offer design or
We can offer programming
assistance for an additional charge. Contact
for more information.
How do I cancel my service?
If we don't hear from you before the expiration
date of your account, your credit card or checking account will be charged around the
expiration date, and your service will continue for another term. If you are paying
by paper check or wire, we must receive the funds before renewal of the term or we will
take that as a notice of cancellation.
Do you place any
restrictions on use or content of web sites?
We do not allow our web servers to be used for ILLEGAL MATERIAL,
UNSOLICITED MAILING (SPAM) or HATE SITES.
We also do not support web sites that use SPAM as a
marketing tool, even if the SPAM is not sent through our system.
With regard to other content,
ZyLink does not wish to censor or monitor the
content of its clients' web sites. While we do allow
adult-oriented sites, we prefer not to host sites that have graphic
sexual content (i.e. sites showing actual sex acts or live sex feeds).
If you feel that your site might fall under these restrictions, we
suggest that you discuss it with us first to avoid any misunderstanding.
Sites that utilize
tremendous systems resources may also be subject to shutdown if they
drag down the performance of a shared server. We have never shut
down a site for this purpose, and our servers have sufficient memory for
most web applications. We only want to warn people that
applications requiring large amounts of system resources are often
better suited for dedicated servers.
We reserve the right to judge which sites fall
under our restrictions, and we have the right to suspend service to any
site that we determine to be in violation of our guidelines, or in
violation of the law.